| Type |  Book |
| ชื่อเรื่อง | Quality of experience engineering for customer added value services : from evaluation to monitoring / edited by Abdelhamid Mellouk, Antonio Cuadra-Sanchez |
| ISBN | 9781118984352 (online) |
| | 9781848216723 |
| พิมพลักษณ์ | London : ISTE, Ltd. ; Hobokoen, NJ : John Wiley & Sons, 2014 |
| รูปเล่ม | x, 272 p. ; 24 cm |
| ลิงค์ | Wiley Online Library |
| หัวเรื่อง | Customer relations --Management [] |
| | Network performance (Telecommunication) |
| | Quality of service (Computer networks) |
| | Telecommunication systems --Management [] |