| Type |  Book |
| ชื่อเรื่อง | The measure of library excellence : linking the Malcolm Baldrige Criteria and Balanced Scorecard methods to assess service quality / Despina Dapias Wilson, Theresa del Tufo and Anne E.C. Norman |
| ผู้แต่ง | Wilson, Despina dapias 1965- |
| ISBN | 9780786430369 |
| | 9780786430369 (pbk.) |
| พิมพลักษณ์ | Jefferson, N.C. : McFarland,, c2008 |
| รูปเล่ม | x, 210 p. : ill |
| หัวเรื่อง | Library planning |
| | Libraries |
| | Libraries --Evaluation [] |
| | Organizational change --Management [] |
| | Organizational effectiveness |
| | Organizational effectiveness --Evaluation [] |
| | Public services (Libraries) |
| | Public services (Libraries) --Evaluation [] |