| Type |  Book |
| ชื่อเรื่อง | Managing Quality Service in Hospitality : How Organizations Achieve Excellence in the Guest Experence / Ford,Robert C |
| ผู้แต่ง | Ford, Robert c |
| ISBN | 1111307733 |
| | 9781111307738 |
| | 9781111307738 (pbk.) |
| | 9781111307738 : 2,880 baht |
| พิมพลักษณ์ | Canada : International Edition , 2011 |
| | Clifton Park, N.Y. : Delmar, Cengage Learning, 2012 |
| | Clifton Park, N.Y. : Delmar, Cengage Learning, c2012 |
| รูปเล่ม | 516 Page : ภาพประกอบ ; 25 ซม |
| หัวเรื่อง | Hospitality industry --Customer services [] |
| | Hospitality industry --Quality control [] |
| | Hospitality industry --Customer services --Case studies [] |
| | Hospitality industry --Management [] |
| | Hospitality industry --Management --Case studies [] |
| | Hospitality industry --Quality control --Case studies [] |