| Type |  Book |
| ชื่อเรื่อง | The QUIPUDATA case [electronic resource] : implementing a quality initiative in an IT organization / Martin Santana-Ormeno ... [et al.] |
| ผู้แต่ง | Santana-ormeno, Martin |
| ISBN | 058543347X (electronic bk.) |
| พิมพลักษณ์ | Hershey, PA : Idea Group Pub., c2003 |
| รูปเล่ม | [504]-520 p. : ill |
| หัวเรื่อง | Computer service industry --Peru --Management --Case studies [] |
| | Data processing service centers --Peru --Information technology --Case studies [] |
| | Information resources management --Case studies [] |
| | Information technology --Management --Case studies [] |