| Type |  Book |
| ชื่อเรื่อง | Customer satisfaction is worthless, customer loyalty is priceless : how to make customers love you, keep them coming back and tell everyone they know / by Jeffrey Gitomer |
| ผู้แต่ง | Gitomer, Jeffrey h |
| ISBN | 188516730X |
| พิมพลักษณ์ | Austin, Tex. : Bard Press, c1998 |
| รูปเล่ม | 288 p. ; 24 cm |
| หัวเรื่อง | Consumer satisfaction |
| | Customer loyalty |
| | Customer relations |
| | Customer services |