| Type |  Book |
| ชื่อเรื่อง | The definitive guide to order fulfillment and customer service : principles and strategies for planning, organizing, and managing fulfillment and service operations / Council of Supply Chain Management Professionals and Stanley E. Fawcett, Amydee M. Fawcett |
| ผู้แต่ง | Fawcett, Stanley e |
| ISBN | 0133453863 (hbk.) |
| | 9780133453867 (hbk.) |
| พิมพลักษณ์ | Upper Saddle River, N.J. : Pearson Education / CSCMP, c2014 |
| รูปเล่ม | viii, 214 p. : ill., tables |
| หัวเรื่อง | Business logistics |
| | Customer services |
| | Inventory control |
| | Physical distribution of goods |
| | Shipment of goods |