| Type |  Book |
| ชื่อเรื่อง | Cases in total quality management : manufacturing and services / Jay H. Heizer, Jay Nathan |
| ผู้แต่ง | Heizer, Jay h |
| ISBN | 0789506947 |
| | 0789506947 (pbk) |
| พิมพลักษณ์ | Cincinnati, Ohio : South-Western College Pub., c1998 |
| รูปเล่ม | xiii, 238 p. : ill. ; 28 cm |
| หัวเรื่อง | Manufactures |
| | Manufactures --Management --Case studies [] |
| | Service industries |
| | Service industries --Management --Case studies [] |
| | Total quality management |
| | Total quality management --Case studies [] |