| Type |  Book |
| ชื่อเรื่อง | Innovating analytics : word of mouth index--use the next generation of net promoter to increase sales and drive results / Larry Freed |
| ผู้แต่ง | Freed, Larry |
| ISBN | 1118779487 (cloth) |
| | 9781118779484 (cloth) |
| รูปเล่ม | v, 282 pages : illustrations ; 24 cm |
| หัวเรื่อง | Consumer satisfaction |
| | Internet marketing |
| | Marketing research --Statistical methods [] |
| | Word-of-mouth-advertising |