| Type |  Book |
| ชื่อเรื่อง | Advances in services marketing and management research and practice / editors Teresa A. Swartz, David E. Bowen, Stephen W. Brown |
| ISBN | 0762301767 (v.6) |
| | 0762303638 (v.7) |
| | 1559386568 (v.2) |
| พิมพลักษณ์ | London : JAI press, 1993- |
| รูปเล่ม | v |
| หัวเรื่อง | Customer services --Management [] |
| | Customer services --Marketing [] |
| | Service industries --Management [] |
| | Service industries --Marketing [] |