| Type |  Book |
| ชื่อเรื่อง | 1996 Southwest systems solutions case study packet : executive summary / United States Department of Commerce Technology Administration, National Institute of Standards and Technology |
| ผู้แต่ง | National institute of standards and technology. United states department of commerce technology administration |
| พิมพลักษณ์ | Milwaukee, WI : ASQC, c1996 |
| รูปเล่ม | 1 v. : ill |
| หัวเรื่อง | Malcolm Baldrige National Quality Award |
| | Total quality management |