| Type |  Book |
| ชื่อเรื่อง | Managing and motivating contact center employees : tools and techniques for inspiring outstanding performance from your frontline staff / by Malcolm Carlaw ... [et al.] |
| ISBN | 0071388885 |
| พิมพลักษณ์ | New York : McGraw-Hill, c2003 |
| รูปเล่ม | xvii, 297 p. : ill |
| หัวเรื่อง | Call centers --Personnel management [] |
| | Customer services --Management [] |
| | Employee motivation |