| Type |  Book |
| ชื่อเรื่อง | The big book of customer service training games : quick, fun activities for training customer service reps, salespeople, and anyone else who deals with customers / Peggy Carlaw, Vasudha Kathleen Deming |
| ผู้แต่ง | Carlaw, Peggy |
| ISBN | 0070779740 (pbk.) |
| พิมพลักษณ์ | New York : McGraw-Hill, c1999 |
| รูปเล่ม | xiv, 209 p. : ill. ; 24 cm |
| ลิงค์ | Contents. |
| หัวเรื่อง | Customer services --Employees --Training of [] |
| | Customer services --Management [] |
| | Customer services --Management --Handbooks, manuals, etc [] |
| | Employees --Training of [] |