| Type |  Book |
| ชื่อเรื่อง | Beyond performance management : why, when, and how to use 40 tools and best practices for superior business performance / Jeremy Hope and Steve Player |
| ผู้แต่ง | Hope, Jeremy |
| ISBN | 9781422141953 |
| | 9781422141953 (alk. paper) |
| พิมพลักษณ์ | Boston, Mass. : Harvard Business Review Press, c2012 |
| รูปเล่ม | viii, 387 p. : ill |
| หัวเรื่อง | Organizational effectiveness |
| | Organizational effectiveness --Measurement [] |
| | Performance --Management [] |
| | Total quality management |