| Type |  Book |
| ชื่อเรื่อง | Helping the difficult library patron : new approaches to examining and resolving a long-standing and ongoting problem / Kwasi Sarkodie-Mensah, editor |
| ISBN | 0789017318 |
| พิมพลักษณ์ | New York : Haworth Information, c2002 |
| รูปเล่ม | 303 p. ; 21 cm |
| หัวเรื่อง | Conflict management |
| | Customer relations |
| | Libraries and community |
| | Libraries --Public relations [] |
| | Public services (Libraries) |