| Type |  Book |
| ชื่อเรื่อง | Collaborative customer relationship management : taking CRM to the next level / edited by Alexander H. Kracklauer,D. Quinn Mills, Dirk Seifert |
| ISBN | 9783642055294 |
| พิมพลักษณ์ | Berlin : Springer, c2010 |
| รูปเล่ม | xi, 273 p |
| หัวเรื่อง | Business logistics |
| | Customer relations --Management [] |
| | Delivery of goods --Management [] |
| | Strategic alliances (Business) |