| Type |  Book |
| ชื่อเรื่อง | Service magic [electronic resource] : the art of amazing your customers / Ron Zemke and Chip Bell |
| ผู้แต่ง | Zemke, Ron |
| ISBN | 0585468737 (electronic bk.) |
| | 9780585468730 |
| พิมพลักษณ์ | [Chicago] : Dearborn Trade Pub., c2003 |
| รูปเล่ม | 1 online resource (xiii, 248 pages) : illustrations |
| หัวเรื่อง | Consumer satisfaction --United States [] |
| | Customer loyalty --United States [] |
| | Customer services --United States [] |
| | Service industries --Customer services --United States [] |