| Type |  Book |
| ชื่อเรื่อง | Balanced scorecard step-by-step for government and nonprofit agencies [electronic resource] / Paul R. Niven |
| ผู้แต่ง | Niven, Paul r |
| ISBN | 0471475440 (electronic bk.) |
| พิมพลักษณ์ | Hoboken, N.J. : Wiley, c2003 |
| รูปเล่ม | 1 online resource (xiv, 305 p.) : ill |
| หัวเรื่อง | Administrative agencies --Management --Evaluation [] |
| | Benchmarking (Management) |
| | Nonprofit organizations --Management --Evaluation [] |
| | Organizational effectiveness --Measurement [] |
| | Performance standards |
| | Total quality management in government |