| Type |  Book |
| ชื่อเรื่อง | Delivering excellent service quality in aviation : a practical guide for internal and external service providers / Mario Kossmann |
| ผู้แต่ง | Kossmann, Mario |
| ISBN | 0754647250 (alk. paper) |
| | 0754647250 (hbk.) |
| | 9780754647256 |
| | 9780754647256 (alk. paper) |
| | 9780754647256 (hbk.) |
| พิมพลักษณ์ | Aldershot, England ; Burlington, VT : Ashgate, c2006 |
| รูปเล่ม | xvi, 192 p. : ill |
| หัวเรื่อง | Airlines --Customer sevices [] |
| | Aeronautics, Commercial --Quality control [] |
| | Aircraft industry --Customer services --Quality control [] |
| | Aircraft industry --Customer sevices [] |
| | Aircraft industry --Management [] |
| | Airlines --Customer services --Quality control [] |
| | Airplanes --Design and construction --Quality control [] |
| | Airports --Management --Quality control [] |