| Type |  Book |
| ชื่อเรื่อง | Customer culture : how Fed Ex and other great companies put the customer first every day / Michael D. Basch |
| ผู้แต่ง | Basch, Michael d |
| ISBN | 0130353310 |
| | 9780130353313 |
| พิมพลักษณ์ | Upper Saddle River, NJ : Prentice Hall PTR, c2002 |
| รูปเล่ม | xxv, 274 p. : ill. ; 24 cm |
| หัวเรื่อง | Corporate culture --Case studies [] |
| | Corporate culture |
| | Customer loyalty |
| | Organizational effectiveness |
| | Organizational effectiveness --Case studies [] |
| | Quality of work life |