| Type |  Book |
| ชื่อเรื่อง | Customer culture : how FedEx and other great companies put the customer first every day / Michael D. Basch |
| ผู้แต่ง | Basch, Michael d |
| ISBN | 0131303201 |
| พิมพลักษณ์ | Upper Saddle River, N.J. : Financial Times, Prentice Hall, c2003 |
| รูปเล่ม | xxv, 274 p. : ill. ; 23 cm |
| หัวเรื่อง | Corporate culture |
| | Corporate culture --Case studies [] |
| | Customer loyalty |
| | Organizational effectiveness |
| | Organizational effectiveness --Case studies [] |
| | Quality of work life |