| Type |  Book |
| ชื่อเรื่อง | Successful service operations management / Richard Metters...[et al.] |
| ISBN | 0324224370 (set) |
| | 0324224389 (core text only) |
| | 0324224389 (text) |
| | 0324224397 |
| | 0324224397 (CD-ROM) |
| | 0324314477 (package : core text + student CD + InfoTrak) |
| | 0324314477 (pbk. : inter. student ed.) |
| | 0324321783 (Microsoft Projet 2003 CD-Rom set 120 days) |
| | 0324321783 (Microsoft trial CD-ROMs) |
| | 9780324314472 2300 |
| | 0324224397 (student CD) |
| | 0324314477 |
| พิมพลักษณ์ | Mason, OH : Thomson/South-Western, c2006 |
| ครั้งที่พิมพ์ | 2nd ed |
| | 2nd ed, International student ed |
| | 2nd ed., International ed |
| | 2nd ed., International student ed. / Richard Metters ... [et al.] |
| รูปเล่ม | xxii, 406 p. : ill. ; 26 cm. + 1 CD-Rom |
| ลิงค์ | Contents. |
| หัวเรื่อง | Customer services --Management [] |
| | Customer services --Management --Case studies [] |
| | Customer services --Management --Case studies [] |